PUBLIC OFFER
Online Store "Kotek Shop"
Publication Date: 01.01.2023
Individual Entrepreneur Kristina Ilinichna Roshchupkina
TIN: 745117677461,
OGRNIP: 322745600144600,
acting on behalf of the online store "Kotek Shop", hereinafter referred to as the "Seller", publishes this agreement, which constitutes a public offer addressed to an unlimited number of individuals with the purpose of concluding a remote purchase and sale agreement under the terms and conditions set forth in this Offer and in accordance with the current legislation of the Russian Federation.
The text of the Offer contains all essential terms of the remote purchase and sale agreement and the procedure for its execution.
In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "Civil Code of the Russian Federation"), in the event of acceptance of the terms set forth below and the execution of acceptance, the person accepting this Offer becomes the "Buyer".
According to paragraph 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of the offer is equivalent to concluding an agreement on the terms set forth in the offer.
Please read this Offer carefully. If you do not agree with any of the provisions outlined below, the Seller recommends refraining from purchasing goods.

1. TERMS AND DEFINITIONS
In this Offer, unless the context requires otherwise, the following terms have the following meanings and constitute an integral part of it:

• Public Offer – a public proposal from the Seller addressed to an indefinite number of individuals to conclude a remote purchase and sale agreement with the Seller under the conditions set forth in this Offer.
• Acceptance of the Offer – full and unconditional acceptance of the terms of the Offer by performing actions expressing the Buyer's intention to purchase Goods posted on the website https://kotek.shop.
• Seller – IE Kristina Ilinichna Roshchupkina, TIN: 745117677461, OGRNIP: 322745600144600.
• Buyer – any individual who has accepted (accepted) this Offer under the terms stated below.
• Website – the publicly accessible website owned by the Seller, available at https://kotek.shop.
• Online Store – the Seller's website located on the Internet at https://kotek.shop, where the Seller offers goods for purchase by Buyers, along with payment, delivery, return, and exchange terms, as specified in the "Info" section.
• Goods – an object of purchase and sale that is not withdrawn from circulation and is offered for sale through placement in the corresponding section of the Online Store.
• Order – a request/application placed by the Buyer in the Online Store for the purchase and delivery of Goods selected by the Buyer, submitted to the Seller via the Internet (electronic form on the Website) and/or by phone or other means.
• Pre-Order – an expression of interest by the Buyer in Goods that are not available at the Seller's warehouse at the time of ordering.
• Courier Service – a third-party organization providing delivery services for the Goods ordered by the Buyer.

For the purposes of this Offer, singular terms also apply to their plural forms and vice versa.

2. GENERAL PROVISIONS
2.1. In accordance with Article 437 of the Civil Code of the Russian Federation, this document constitutes a public offer addressed to individuals. If the conditions set forth below are accepted, the individual is obliged to pay for the Goods and their delivery under the terms of this Offer.
2.2. The Seller and the Buyer guarantee that they possess the necessary legal capacity and rights required for concluding and executing a retail purchase and sale agreement.
2.3. Under this Offer, the Seller provides the Buyer with the opportunity to purchase Goods for personal, family, household, or other use not related to business activities, as presented in the Online Store "Kotek Shop" at https://kotek.shop (hereinafter referred to as the "Website").
2.4. This Public Offer (hereinafter referred to as the "Offer") establishes all essential terms of the agreement between the Seller and the individual who accepts the Offer.
2.5. This Offer applies to all types of Goods and services presented on the Website, as long as such offers with descriptions remain in the Online Store catalog. The terms of this Offer are the same for all Buyers purchasing Goods through the Website.
2.6. By ordering Goods through the Online Store, the Buyer unconditionally accepts the terms of this Offer, as well as the conditions stated on the Website. The Buyer's completed Order confirms the conclusion of a retail purchase and sale agreement between the Seller and the Buyer.
2.7. In accordance with Article 26.1 of the Law on Consumer Rights Protection, the Seller provides the Buyer with complete and accurate information about the Goods, including their main consumer properties, place of manufacture, as well as information on warranty periods and shelf life, which is available in the "Product Catalog" section of the Online Store.
2.8. The legal relationship between the Buyer and the Seller is governed by the Civil Code of the Russian Federation(including provisions on retail purchase and sale in Chapter 30, § 2), the Law of the Russian Federation "On Consumer Rights Protection", Government Decree No. 612 dated September 27, 2007, "On Approval of the Rules for Remote Sales of Goods," and other applicable laws of the Russian Federation.
2.9. The Public Offer is an official document and is published on the Seller's Online Store website at: https://kotek.shop. The Public Offer remains valid for an indefinite period.
2.10. The Seller reserves the right to modify this Offer. The Buyer is obliged to independently monitor changes to the Offer published on the Website.

3. SUBJECT OF THE OFFER
3.1. The subject of this Agreement is the sale of Goods to the Buyer in accordance with the terms of this Offer and the prices presented in the Online Store catalog at https://kotek.shop. The Buyer agrees to pay for and accept the Goods under the terms of this Offer.
3.2. The name, quantity, assortment, price, delivery method, and other terms are determined based on the information provided by the Seller at the time of the Buyer's Order or as specified on the Website.
3.3. The Seller undertakes to deliver, and the Buyer undertakes to accept and pay for the ordered Goods under the conditions established by this Offer and the store rules (section "Info"), at the price specified in the product description at the time of Order placement.
3.4. An individual is deemed to have accepted all the terms of the Offer (Offer Acceptance) and the store rules stated in the "Info" section in full, without exception, from the moment the Seller receives a message indicating the Buyer's intention to purchase Goods on the proposed terms. Upon acceptance of the Offer, the individual is considered to have entered into a purchase and sale agreement with the Seller and assumes the status of Buyer.

4. PROCEDURE FOR ENTERING INTO A PURCHASE AGREEMENT
4.1. In accordance with Articles 434 and 438 of the Civil Code of the Russian Federation, the Agreement is concluded by the acceptance of the offer, that is, by expressing full and unconditional acceptance of the terms of this Offer Agreement and the rules of the "Kotek Shop" store.
4.2. Before accepting, the Buyer must familiarize themselves with all the terms of this Offer and the rules of the store at https://kotek.shop. The acceptance of this Offer means that the Buyer has carefully reviewed all the terms of this Agreement and agrees with them.
4.3. The Offer is considered accepted, and the agreement concluded when the Offeror receives a message from the Client about their intent to conclude the purchase agreement remotely.
4.4. Acceptance of this Offer is expressed by performing certain actions, specifically:
• by filling out and submitting an order request/pre-order for the product;
• by paying for the product by the Buyer.
This list is not exhaustive, and other actions may be taken that clearly express the intent to purchase the product from the Seller.
4.5. When placing an order on the online store, the Buyer must provide the following information:
• Full name;
• Contact phone number;
• Social media link;
• Email address;
• Delivery address and method.
4.6. The Buyer's expression of intent is made by entering the required information into the order form on the online store's website or by submitting a request using other contact details of the online store.
4.7. The online store does not edit the information about incoming orders or the Buyer. Additional information about the Buyer and the ordered products can be added by mutual agreement of the Parties.
4.8. The obligations for the delivery of the product and other obligations related to the delivery arise when the Order is fully processed at the Offeror's warehouse. Information about the Order, including its status, is communicated to the Buyer by the Seller through the phone number provided by the Buyer.

5. PRODUCT INFORMATION
5.1. The product is presented on the website through photo samples, which are the property of the online store "Kotek Shop."
5.2. Each photo sample is accompanied by textual information: name, size range (if necessary), price, and product description.
5.3. All informational materials presented in the online store are for reference only and may not fully convey the properties and characteristics of the product, including colors, sizes, and shapes. If the Buyer has questions about the properties and characteristics of the product, they should contact the Seller via the contact details provided on the website before placing an order.
5.4. Upon the Buyer's request, the Seller is obliged to provide (through mobile messengers, by phone, or via email) additional information that the Buyer considers necessary and sufficient to make a purchasing decision.
5.5. The Buyer is notified that by purchasing a product at a discount due to its defects, they waive the right to later claim the defects.
5.6. The Buyer is informed by the Seller that the product listed as separate items on the invoice is not a set.

6. PRODUCT PRICE AND PAYMENT PROCEDURE
6.1. The product price on the website is specified in Russian rubles per unit of the product. The product price does not include the cost of delivery to the Buyer or any other Seller's services.
6.2. The cost and payment procedure for the product are determined based on the Seller's information when the Buyer places the order or are set on the Seller's website at https://kotek.shop.
6.3. The price is fixed at the time the agreement is concluded between the Buyer and the online store. Once the order is placed and a number is assigned, the Seller cannot unilaterally change the price stated at the time of order placement.
6.4. The Seller may offer discounts on products, run various promotions, and establish a bonus program. The types of discounts, bonuses, and the procedure for their accrual are determined solely by the Seller and indicated on the online store's website. Discounts may be changed unilaterally by the Seller.
6.5. The total cost of the order consists of the catalog price of the product and the cost of delivery, which is paid by the Buyer upon receiving the order package at the pick-up point of SDEK. The online store "Kotek Shop" does not profit from the delivery; therefore, the delivery is paid directly to the SDEK company.
6.6. The methods and procedure for payment are specified on the Seller's website.
6.7. Payment for the product is made by bank transfer when placing the order on the online store's website. Bank payments are made via:
• Online payment on the Seller's website with bank cards (VISA, MasterCard, MIR) or via the fast payment system and other methods provided on the Seller's website;
• By transferring funds to the Seller's bank account.
6.8. In the case of non-cash payment, the Buyer's obligation to pay for the product is considered fulfilled once the corresponding funds are credited to the Seller's account.

7. PROCEDURE FOR ACQUIRING THE PRODUCT
7.1. The Buyer has the right to place an order for any product presented in the online store. Each product can be ordered in any quantity available in the Seller's warehouse. Exceptions to this rule are specified in the description of each product in the case of promotions, withdrawal from sale, etc.
7.2. The Buyer's order is placed independently by filling out an electronic form on the Website in the "Internet" network: https://kotek.shop.
7.3. After the Buyer fills out all the required fields of the Order and clicks the "Buy" button, the Public Offer is considered agreed upon. An SMS or email notification confirming the Order will be sent to the phone number provided by the Buyer.
7.4. An order delivered to the Buyer via a courier service/transport company is only accepted for execution after full payment.
7.5. If the product is out of stock, the online store manager must notify the Buyer about this (by phone or email).
7.6. The Buyer has the right to make a pre-order for a product temporarily out of stock or replace it with another product or cancel the order.
7.6.1. The delivery time and method for a Pre-order are agreed upon with the Buyer via the phone number provided by the Buyer.
7.6.2. The Seller registers the date and time of receiving Pre-orders. Pre-orders are processed strictly in the order of their receipt.
7.6.3. The Buyer has the right to change or cancel the Pre-order at any time before receiving the Product by sending an email to the Seller and/or calling the phone number provided on the Website.
7.7. The Buyer has the right to cancel the Order before the product is handed over for delivery if the product is mass-produced. The Buyer cannot cancel the Order before the product is handed over for delivery if the product is custom-made according to the Buyer’s preferences or includes unique changes chosen by the Buyer when ordering through communication with the "Kotek Shop" store.

8. PRODUCT DELIVERY
8.1. The methods, procedures, and delivery times for the product are specified on the Website in the "Info" section - "Delivery." The delivery time depends on the selected delivery method. The procedure and conditions for delivering the ordered product are discussed between the Buyer and the online store manager.
8.2. The cost of delivery is not included in the price of the Product and is discussed with the Buyer separately, depending on the Buyer’s location, type of transport, and other circumstances affecting delivery costs. Delivery to the Buyer is made only on the condition of full prepayment.
8.3. Free delivery is provided depending on the Buyer’s loyalty level in the "Kotek Shop" loyalty system, if they are a Resident.
8.4. Delivery of the Order to the Customer’s chosen Pick-up Point or other indicated delivery location is always carried out by third parties.
8.5. In the case of refusal of the received product, the previously agreed delivery cost is non-refundable.
8.6. The cost of delivery is considered agreed upon if the Buyer has paid for the product and delivery.
8.7. The Seller is not responsible for the accuracy of the delivery address provided by the Buyer when placing the Order.
8.8. The delivered product is handed over to the Buyer at the specified address, and if the Buyer is absent, to any person presenting information about the order number or any other (including electronic) confirmation of the order.
8.9. Ownership and the risk of accidental loss, destruction, or damage to the product pass from the Seller to the Buyer at the moment the product is handed over to the Carrier (postal shipment/courier service), when both parties sign the bill of lading and/or transport documents or any other document confirming the transfer of the product.
8.10. The Seller undertakes to deliver the ordered products on time, but the Parties acknowledge that there may be circumstances beyond the Seller’s control that prevent the Seller from delivering the product within the agreed time. In the event of a change in the delivery date, the Seller agrees with the Buyer on a new delivery date.
8.11. If the product is delivered within the agreed timeframe but is not handed over to the Buyer due to the Buyer’s fault, subsequent delivery will be made on new dates agreed upon with the Seller, under the conditions specified in the retail sales agreement.
8.12. Upon delivery, the Order is handed over to the Buyer or the designated Recipient. If the person at the delivery address or the person at the pick-up point provides the order number, this is considered by the Seller as transferring full authority to that person (Recipient) to receive the Order.
8.13. Upon receiving the Order, the Buyer must inspect the integrity of the individual packaging in the presence of the delivery service representative and check for any external damage. After ensuring the packaging is intact and free of external damage, the Buyer should open the individual packaging and check for the product inside. After confirming the presence of the ordered product and that there is no damage (mechanical or otherwise), the Buyer should verify the article number and size of the received product against those listed in the accompanying document (delivery note) and check the product’s completeness and color. The Buyer should then sign the delivery note. Signing the delivery note indicates that the Buyer has received the product and has no claims regarding the product’s appearance, completeness, or price. The Buyer’s signature on the delivery note excludes further claims against the Seller, except for claims related to manufacturing defects in the product.

9. CONDITIONS FOR RETURN AND EXCHANGE OF PRODUCTS
RETURN OF PRODUCTS OF PROPER QUALITY
9.1.1. The Buyer has the right to refuse the ordered product from mass production at any time before receiving it, and after receiving the product, within 7 (seven) calendar days from the date of purchase, if the product arrived with defects. The return of mass-produced products of proper quality is possible provided that the product maintains its marketable appearance, consumer properties, labels, and that the document confirming the purchase of this product (invoice, receipt, other proof of purchase from the online store) is available.
9.1.2. The return of mass-produced products of proper quality is possible under the following conditions:
• The marketable appearance is preserved (original packaging, factory labels, seals);
• Consumer properties of the product are preserved;
• The product shows no signs of use;
• The product must be clean, without stains;
• The product must have documents confirming its purchase (receipt or invoice).
If these conditions are not met, the Seller has the right to refuse to accept the returned product from the Buyer.
9.1.3. Products of proper quality with individually determined properties are non-returnable if the product can only be used by the purchasing consumer. The online store "Kotek Shop" includes custom-made, handmade items and individual tailoring based on customer preferences, which fall under the second-hand goods category and products with individual characteristics. These products are non-exchangeable and non-returnable according to Article 26.1 of the Consumer Protection Law. The Seller reviews each return request individually, and exceptions may be made for the return of the product.
9.1.4. In case of refusal of mass-produced products of proper quality, the Seller will refund the Buyer the cost of the product, excluding the Seller’s delivery costs for the return of the product, within 10 (ten) calendar days from the date the returned product arrives at the Seller's warehouse, together with the Buyer’s completed return application (based on Article 26.1 of the RF Law "On Consumer Protection").

10. FORCE MAJEURE
10.1. The parties shall be relieved of liability for partial or complete non-fulfillment of their obligations under this offer if the failure to perform results from force majeure circumstances that occurred after the conclusion of this agreement due to extraordinary events that the Party could neither foresee nor prevent by reasonable measures. Force majeure circumstances include events that the Party cannot influence and for which it is not liable, such as: prohibitive actions by authorities, epidemics, blockades, embargoes, earthquakes, floods, fires, or other natural disasters.
10.2. In the event of the occurrence of such circumstances, the Party must notify the other Party within 30 (thirty) business days.
10.3. A document issued by an authorized state body is sufficient proof of the existence and duration of the force majeure.
10.4. If the force majeure circumstances persist for more than 60 (sixty) business days, either Party may unilaterally terminate this Agreement.

11. LIABILITY OF THE PARTIES
11.1. For non-fulfillment or improper fulfillment of the terms of this Agreement (the accepted offer by the Buyer), the Parties are liable in accordance with the laws of the Russian Federation.
11.2. All textual information and graphic images posted on the online store and website are owned by a legal rights holder. The unauthorized use of this information and images is subject to prosecution in accordance with the current legislation of the Russian Federation.
11.3. The Seller is responsible for the quality of the Goods and the timely delivery within the limits established by the laws of the Russian Federation.
11.4. The Seller is not liable for damages caused to the Buyer due to improper use of Goods purchased from the online store.
11.5. The Seller is not responsible for the Buyer’s losses arising from:
• Incorrect completion of the Order, including incorrect indication of personal data;
• Illegal actions of third parties.
11.6. The Buyer is fully responsible for the accuracy of the information and personal data provided when placing an Order in the online store.

12. DISPUTE AND CLAIM HANDLING PROCEDURE
12.1. All disputes related to the non-fulfillment or improper fulfillment of obligations under this Agreement will be attempted to be resolved through friendly negotiations.
12.2. Claims from the Buyer will be accepted by the Seller via email at kotek.shop@mail.ru within 7 (seven) days of the dispute arising.
12.3. If an agreement is not reached through negotiations, disputes will be resolved in court in accordance with current legislation.

13. CONFIDENTIALITY AND SECURITY
13.1. In implementing this Agreement, the Parties ensure the confidentiality and security of personal data in accordance with the current version of Federal Law No. 152-FZ of 27.07.2006 "On Personal Data" and Federal Law No. 149-FZ of 27.07.2006 "On Information, Information Technologies and Protection of Information".
13.2. By placing an Order on the website or providing data in another way, the Buyer confirms the transfer of their personal data to the Seller voluntarily and in their own interest; consents to the processing of the provided personal data, and consents to their transfer to third parties for the purpose of fulfilling the terms of the offer agreement (to transport companies, agents, postal service providers, courier delivery services, etc.).
13.3. The Seller confirms that the personal data provided by the Buyer will be used exclusively for the purpose of fulfilling the offer agreement.
13.4. Confirmation of consent to receive letters and SMS messages (including using messengers like Telegram, WhatsApp) regarding the formation and shipment of the Order is the act of placing the Order.
13.5. It is not considered a violation for the Seller to provide information about the Buyer to agents, couriers, and third parties for fulfilling obligations to the Buyer.
13.6. Disclosure of information in accordance with justified and applicable legal requirements of the Russian Federation is not considered a violation of obligations.

14. OTHER TERMS
14.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
14.2. The Seller has the right to periodically conduct necessary preventive and other works, during which the website may be temporarily partially or fully unavailable.
14.3. The relations between the User/Buyer and the Seller are governed by the provisions of Russian legislation.

15. SELLER'S CONTACT DETAILS
SELLER:
Individual Entrepreneur Krestina Il'inichna Roshchupkina
TIN: 745117677461
OGRNIP: 322745600144600
Settlement account: 40802810800003956888
Bank Name: JSC "TBank"
BIC: 044525974
Correspondent account: 30101810145250000974
Email: kotek.shop@mail.ru